“Got an email in the middle of the night telling me they do not pick up at my hotel. So no driver in the morning. Total scam. Stay away from this one, still will not refund me my money I’m out. Viator is absolutely worthless. Book your excursions way cheaper when you are at your destination.”

“The tour operator messaged the night before the tour at 9:30 PM asking to change the tour time from 12:30 PM to 7:45 AM. Given how trip planning this was already very poor communication and not possible, since we had planned to do otRead more”